Aloha Design Studio is based out of West River, MD, and we service the DMV area.

Yes! We do offer delivery and installation depending on the location of the event. Delivery times are based on your event start time and venue availability.

At Aloha Design Studio, we are committed to using only the highest-quality balloons and materials for all our decorations. Please note that while we take great pride in our craftsmanship, balloons are delicate by nature and may occasionally pop. As a result, we are unable to guarantee the lifespan of balloons once they have been delivered, as their longevity can be influenced by a variety of external factors, including weather conditions, temperature fluctuations, pets, and general handling.

That said, when kept indoors, away from direct sunlight and excessive heat, our balloons can last for up to a month. We always recommend taking these precautions to help you enjoy your decorations for as long as possible.

To ensure availability and the best possible experience, we recommend booking as early as possible. Our schedule fills up quickly, and securing your date in advance allows us the time needed to properly prepare and execute your event to the highest standard. We strongly encourage booking at least two weeks in advance to avoid any disappointment and to guarantee that every detail is taken care of with the care and attention your event deserves.

Event installations can vary depending on the size of the design. We do pre-blow our balloons to make things faster. On average, installations can take between 1 to 2 hours.

There are no refunds for deposits. Your original deposit may be transferred up to twice to a different date and time, contingent upon availability, in the event that you have to cancel the event setup. Should you decide to reschedule, there may be additional materials fees associated with cancellations made less than 72 hours prior to the event.

All of our marquees are a warm white color when lit up and all white on the outside. Unfortunately, we do not offer any other colors in the marquees.

Yes, we do accept last-minute bookings, subject to availability. Please keep in mind that with short-notice requests, balloon color and style options may be limited to what we currently have in stock. Additionally, a rush booking fee may apply depending on the nature and timeline of the request. We always do our best to accommodate your needs, so please don't hesitate to reach out and we will do everything we can to make it work!

Unfortunately, we do require that we deliver and pick up all of our rental equipment.

To secure your booking, we require a signed letter of agreement along with a 50% deposit of the total balance. Your event date will be officially reserved upon receipt of both the signed agreement and the deposit. We kindly ask that both be completed in a timely manner to ensure your date is held.

While we use only the highest quality balloons and take every precaution to ensure a flawless setup, please keep in mind that balloons are delicate by nature and can be susceptible to environmental factors such as temperature changes, weather conditions, and handling. In the unlikely event that an issue arises shortly after setup, we ask that you contact us immediately so that we may assess the situation and work toward a resolution in a timely manner. To maximize the longevity of your balloons, we recommend keeping them away from direct sunlight, sharp objects, and extreme heat.

We currently accept Zelle, Venmo, cash, and credit cards for all bookings and payments. If you have any questions about payment, feel free to reach out!

Online payments accepted for party favor orders.

Not a problem at all! Simply provide us with the setup and breakdown times required by your venue, and we will coordinate accordingly to ensure everything aligns seamlessly with their schedule.