Check out our Frequently Asked Questions below. If you still need help please contact us.
FAQ'S
WHAT AREAS DO YOU SERVICE?
Aloha Design Studio is based out of West River, MD & Charlotte, NC and serves all of Maryland and Charlotte. (We love to travel)
DO YOU HAVE DELIVERY AND INSTALLATION FEES?
We do! Delivery and installation fees are calculated on top of your order.
Due to the large number of orders, all balloon installations scheduled for Friday through Sunday require a minimum purchase of $300.00. All installations planned for Monday through Thursday require a minimum order of $150.00 ( Delivery & Installation fees not included )
Installation Fee: 15% of the order total
HOW LONG WILL BALLOONS LAST?
We only use the highest quality balloons and materials however, some may pop or deflate sooner than we anticipate. We cannot guarantee your balloons will last once they have been delivered or picked up. Typically, outdoor balloons have a life expectancy of 1-2 days while indoor balloons have a life expectancy of 4+ weeks. (no guarantees)
HOW SOON DO I NEED TO ORDER?
Custom balloon creations require a great deal of planning and preparation work. The more time, the better. We highly advise making reservations as soon as you are aware of the date of your event in order to prevent disappointment if we are already full.
MY EVENT IS LESS THAN A WEEK AWAY, CAN YOU HELP ME?
We will make every effort to make accommodations for your occasion! Orders placed at the last minute may only be accepted for balloons that we presently have in stock, depending on our availability. The full amount of your balloon order must be paid in advance, and there can be a rush fee.
WHAT IS YOUR CANCELLATION POLICY?
There are no refunds for deposits. Your original deposit may be transferred up to twice to a different date and time, contingent upon availability, in the event that you have to cancel the event setup. Should you decide to reschedule, there may be additional materials fees associated with cancellations made less than 72 hours prior to the event.
WHAT ARE GRAB & GO GARLANDS?
Our inexpensive alternative, grab & go garlands, let you add flare without going over budget. We build them completely, and you pick them up and hang them. Included are simple-to-follow directions and hanging materials.
WHAT SIZE VEHICLE DO I NEED TO PICK UP A GRAB & GO?
The size of the vehicle required depends on the size of your grab-and-go garland. You may get by in any size car or sedan if you reserved a 4-foot garland. Anything bigger will require an SUV with every seat folded down. More space is preferable. Although the garlands are pliable and may be rearranged to fit, it is preferable to arrive with an empty car.
DO YOU COME BACK TO TAKE DOWN THE BALLOONS?
We don't come back to deflate your balloons unless prior agreements are made. We take down and get rid of the balloons for an extra charge.
